Frequently Asked Questions (FAQ)
Welcome to the Meena Kari Jewellery Shop FAQ page! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you don’t find the information you’re looking for, please feel free to contact us.
General Questions
Q: What types of jewellery do you offer?
A: We offer a wide range of imitation and non-gold jewellery, including earrings, necklaces, finger rings, bracelets, anklets, nose rings, gold sets, and jewellery sets.
Q: Are your jewellery pieces hypoallergenic?
A: Yes, our jewellery is crafted from high-quality materials that are hypoallergenic and safe for sensitive skin.
Q: How do I care for my jewellery?
A: To maintain the beauty of your jewellery, avoid exposure to water, perfumes, and harsh chemicals. Store your pieces in a cool, dry place, preferably in the original packaging or a jewellery box.
Ordering and Payment
Q: How do I place an order?
A: Browse our collections and add your desired items to the cart. Once you’re ready, proceed to checkout and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options listed at checkout.
Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed or shipped cannot be modified or canceled.
Shipping and Delivery
Q: How long does it take to receive my order?
A: Orders are typically processed within 1-2 business days. Delivery times vary based on your location and chosen shipping method. Standard shipping within the country usually takes 3-7 business days, while international shipping may take 7-14 business days.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to monitor the status of your delivery.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. Please note that additional customs fees or import taxes may apply, which are the responsibility of the customer.
Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for most items. To be eligible for a return, your item must be unused, in the original condition, and in its original packaging. Custom-made items, sale items, and gift cards are non-returnable.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with return instructions and a return authorization number.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund to your original method of payment. Please allow 5-10 business days for the refund to be processed and appear on your statement.
Warranty and Repairs
Q: Do you offer a warranty on your jewellery?
A: Yes, we offer a [specify duration, e.g., 1-year] warranty on our jewellery against manufacturing defects. This includes issues such as broken clasps, loose stones, and defective links. Please visit our [Warranty Policy] page for more details.
Q: How do I request a repair under warranty?
A: If you believe your jewellery has a manufacturing defect and it is within the warranty period, please contact our customer service team with your order number and details of the issue. We will provide you with instructions on how to proceed.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@meenakaribd.com or call us at +88 01823 232394, +88 01688 839229. Our team is available 10.00 AM to 8.00 PM to assist you with any questions or concerns.
Q: Do you have a physical store?
A: Currently, we operate exclusively online. This allows us to offer a wider range of products and provide convenient shopping from the comfort of your home.
Thank you for choosing Meena Kari Jewellery Shop! We are committed to providing you with high-quality jewellery and excellent customer service.