Return & Refund Policy

At Meena Kari Jewellery Shop, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

Returns

  • Eligibility: You may return most items within 30 days of receiving your order for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Custom-made items, sale items, and gift cards are non-returnable.
  • Return Process:
    1. Contact Us: Email our customer service team at [customer service email] or call us at [customer service phone number] to initiate a return. Please include your order number and the reason for the return.
    2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
    3. Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
    4. Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

Refunds

  • Approval: If your return is approved, we will process your refund to your original method of payment. Please allow [specify duration, e.g., 5-10 business days] for the refund to be processed and appear on your statement.
  • Partial Refunds: Partial refunds may be granted in the following situations:
    • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
    • Items returned more than 30 days after delivery.
  • Late or Missing Refunds: If you haven’t received your refund yet, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [customer service email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [customer service email] or call us at [customer service phone number] for further assistance.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Us

For any questions or concerns regarding your delivery, please do not hesitate to contact our customer service team at info@meenakaribd.com or call us at +88 01823 232394, +88 01688 839229. Our team is available 10.00 AM to 8.00 PM to assist you.

Thank you for shopping with Meena Kari Jewellery Shop. We appreciate your business and are committed to providing you with the best service possible.