Warranty Policy

At Meena Kari Jewellery Shop, we take great pride in the quality and craftsmanship of our jewellery. Our warranty policy is designed to ensure that you are completely satisfied with your purchase.

Warranty Coverage

Our warranty covers manufacturing defects for a period of [specify duration, e.g., 6 months, 1 year] from the date of purchase. This includes:

  • Broken clasps
  • Loose or missing stones (under normal wear)
  • Defective links or joints
  • Discoloration or tarnishing due to defective materials

What Our Warranty Does Not Cover

Our warranty does not cover damage caused by:

  • Normal wear and tear
  • Accidental damage or misuse
  • Improper care or storage
  • Exposure to chemicals, perfumes, or moisture
  • Loss or theft

How to Make a Warranty Claim

If you believe your jewellery has a manufacturing defect and it is within the warranty period, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [customer service email] or call us at [customer service phone number] with your order number, a description of the issue, and photos of the damaged item.
  2. Assessment: Our team will assess your claim and determine if the issue is covered under our warranty policy.
  3. Return Instructions: If your claim is approved, we will provide you with instructions on how to return the item to us. Please note that the cost of shipping the item back to us is your responsibility.
  4. Repair or Replacement: Once we receive the item, our team will repair it or, if a repair is not possible, replace it with the same or a similar item. We will cover the cost of shipping the repaired or replacement item back to you.

Important Information

  • Proof of Purchase: A valid proof of purchase (e.g., receipt or order confirmation) is required for all warranty claims.
  • Processing Time: Please allow up to [specify duration, e.g., 2-4 weeks] for the processing of your warranty claim and the repair or replacement of your item.
  • Non-Transferable: Our warranty is only valid for the original purchaser and is non-transferable.

Contact Us

For any questions or concerns regarding your delivery, please do not hesitate to contact our customer service team at info@meenakaribd.com or call us at +88 01823 232394, +88 01688 839229. Our team is available 10.00 AM to 8.00 PM to assist you.

Thank you for choosing Meena Kari Jewellery Shop. We are committed to providing you with the highest quality products and exceptional customer service.